your plan, our priority
NDIS plan management made simple. We handle your funding, pay providers and offer accessible one-on-one support.
your plan, our priority
At Family First Plan Management, we’re here to make your NDIS journey simple, stress-free, and supported every step of the way. As experienced plan managers, we take care of your budgets, pay providers promptly, and manage all the paperwork–so you can focus on what matters most.
We are a family-owned and operated service built on trust, compassion, and genuine relationships. With us, you’re never just a number–you’re part of our family. Whether you’re new to the NDIS or looking for a more personal, responsive approach, we’re here to support you with care and understanding.
Integrity is at the heart of everything we do. We stay up to date with NDIS guidelines and pricing arrangements, handle your information securely, and manage your funding with the highest level of professionalism. You can feel confident knowing your plan is in safe, capable hands.
Years of bookkeeping experience
Certified bookkeepers
Servicing Australia-wide
Personalised, one-on-one support
Family First Plan Management is a registered NDIS plan manager that provides person–centred plan management services.
Paying your providers on time
Keeping track of your budgets
Providing monthly budget summaries
Helping you understand your funding
Dealing with the NDIS portal, so you don’t have to
Hi, I’m Lynelle – Managing Director and Senior Plan Manager at Family First Plan Management. I have over four years’ experience as an NDIS Plan Manager and 18 years in the bookkeeping industry. I am a Certified Bookkeeper and a proud Member of the Institute of Certified Bookkeepers, ensuring your NDIS funds are managed accurately, ethically, and in line with current NDIS requirements.
I founded Family First Plan Management to support participants and families who want clarity, reliability, and a plan manager who genuinely cares. My focus is on prompt invoice payments, clear communication, and transparent reporting, helping reduce stress and build confidence in managing your NDIS plan.
I offer a personalised, approachable service – not a call centre – with direct access to someone who understands your plan and priorities. Guided by strong values of integrity, respect, and professionalism, I am committed to making sure your plan is always handled with care.
Your Plan, Our Priority.
If you’re looking for a knowledgeable and supportive plan manager, I’d love to chat about how I can help.
Everything you need in a plan manager, and more!
Fully covered
No cost to you – fully funded by the NDIS
Prompt processing
Fast, reliable payments
Total transparency
Clear, easy-to-read monthly statements
Ultimate flexibility
Choice and control – pick your own providers
Community focused
Responsive, local support – talk to real people
Getting started with us is quick, easy, and hassle-free.
Get in touch with us
Start by submitting our online enquiry form for the fastest response, or feel free to reach out via email or a quick phone call to our friendly team.
Sign a service agreement
We will guide you through our straightforward onboarding process with clear, simple instructions, ensuring you feel confident and informed every step of the way.
We take care of the rest
Once the paperwork is sorted, our team handles all the administrative heavy lifting so you can focus on what matters most. You’re officially ready to go!
NDIS Plan Management is a funded support within the National Disability Insurance Scheme that takes care of the financial side of your plan. We pay your providers, track your budget, and provide clear statements — so you don’t have to manage invoices or paperwork.
Yes. You can change plan managers at any time. If you’re unhappy with your current plan management provider or feel you need more support, switching is straightforward. We can assist with the transition and ensure there’s no disruption to your supports.
If your plan already includes plan management funding, you can switch straight away. If it doesn’t, we can help you request an update to your plan. We’ll guide you through each step and make the process simple and stress-free.
Once you’re on board, we’ll take care of the setup. Your providers send invoices directly to us, we process and pay them promptly, and we keep track of your budget. You’ll receive clear, easy-to-understand statements so you always know where your funds stand.
No. NDIS Plan Management is fully funded by the NDIS and comes at no cost to you. It does not reduce your support budget.
Yes. Plan management gives you the flexibility to use both NDIS-registered and non-registered providers, giving you greater choice and control.
Absolutely. You remain in control of your supports and decisions. We simply manage the invoices, payments, and budget tracking on your behalf.
You’ll have direct access to your plan manager. There’s no call centre — just friendly, personalised support whenever you need it.
